Customer Relationship Management ( Crm ) - 1510 Words

1) Introduction: Customer Relationship Management (CRM) is a key business strategy that optimizes customer experience and increases service or product value. CRM represents a function that relates customer satisfaction, customer behaviour, customer value and profit of an organization. The main goal of integrating CRM software is to improve the sales functionality, such as providing real time customer data history to the sales departments. Other benefits of CRM software include improved targeted marketing and personalized customer service. The vision for integrating CRM software is to be the most preferred LED lighting company in retail for our targeted customer segments, thus maximizing customer satisfaction and retention, increasing sales†¦show more content†¦This document primarily focuses on the people component of the CRM implementation. 2) Preparing a Change Management Team: Before implementing the change management plan, it is critical that the organization adequately plans for CRM software integration. The Aver LED management must aim at deploying a change management team six months prior to the physical integration of CRM software. The change management team will be made up of key members with various roles. It is important that Aver LED management spends one month on planning and defining the key roles of individuals involved in the change management team. Some roles will include: the change agent (advising and training the decision makers (Board of Directors) and performers on the change methodology), the team leader (assigning important activities at the team level), content manager (transferring knowledge about the CRM software on a periodic basis), the sponsor group (holding brain storming sessions to collect user inputs), steering team (clearing any roadblocks within Aver LED to different elements of the ch ange management plan) and project manager (coordinating all activities of various teams and making sure that the activities are completed in a timely manner). 3) Executing the change management plan using Prosci Adkar Model: This section deals with the five steps of Prosci ADKAR Model. This model shall be used to efficiently execute the change

The Philosophy Of Aristotle s Philosophy - 1454 Words

Aquinas derived his philosophy from his views of christianity and the works of artsophile. This can be seen in his views of how to achieve knowledge, he states that â€Å" â€Å" ( ) God according to him has created the universe and has omnestent, overseeing all actions by humans. God is the highest source of knowledge and has authority over all things. The goal for humanity is to gain some of this knowledge and gain true happiness that achieve through god. Soul according to Aquinas is immortal, derived from the divine. Therefore the sense allows for some knowledge to be gained through reason. Philosophy finds knowledge through reason and rationality to make predications of world around. But humans are flawed in their perceptions of the world†¦show more content†¦As one person he can enforce is one set of moraility, one set of ideas. Unlike with multiple ruler such as a republic which would undoubtable fall into own person desires. The most important part though is that, the single ruler is a repressive of god as seen when the author states, â€Å" â€Å" () Office of the kingship is divine, while the individual which is hument is flawed. This creates two bodied individual. The ruler authority is derived from authority of god, while human side is able to be connected to earth. But the human side is by Aquinas own ideas flawed. How could this single leader maintain power? The key to his maintonous of power is the rulers morality. The leader by having control over the lifes of many, has therefore the most possibility of sinful behavior. In order to control the public, Aquinas believed in natural law and justice is useperatable. Laws must be made according to which nature has divinely sanctioned. Therefore the king has to resist material â€Å"things such as â€Å"wealth and glory† in order to seek the greatest pleasure in the afterlife; Salvation. Actions against the land would simple lead to his own downfall. Their goal therefore is to maintain peace for the â€Å"greater good† so that all the state would be able to achieve salvation. Through the use of relgion, Aquinas is able to create a Near the begaining of the rennessance, Thomas More saw the sixteenth century as flawed. Therefore in his book, â€Å"Utopia†, More

A body that learned to live free essay sample

I was once the criminal, the culprit to myself; a body with out meaning, a thought with out care; a figure just floating through life, wishing it was anything, but what it was. Thankful? But for what? I had two legs, but they complained to walk and never dared to run. I had a mouth that was forced to not eat all and seldom shut as my brain came up with new ideas that it wanted to let out. I had lungs to breathe in air, but so did every living person. Grateful? Why should I have been? I was born just the same as anyone else. Looking back at how I once felt, I feel ashamed, selfish, and ignorant. To think health was not something to be thankful for, take pride in, and cherish while the rarity of it was yours, is beyond foolish, but is also a common thought that scurries through the minds of all. We will write a custom essay sample on A body that learned to live or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page However, these thoughts vanished from my body, as tears poured gathered around my eyes my junior year of high school; I had decided to begin volunteering at Special Strides. Special Strides is a non-profit organization that locally helps children with autism, cerebral palsy, and other challenging diseases through therapy by horses. Children of all ages and sizes come to Special Strides to receive therapy that doesn’t make them cringe, but makes them laugh and smile instead. I began volunteering because I wanted to help children, yet I truly believe it was the children who saved me. The boy I’ll never forget is Michael. Michael is three years old, yet words cant leave his mouth, food cant enter it, and air struggles to find it’s way through it and into his lungs. His body doesn’t move the way he wants it to and according to doctors, he should not still be alive. Michael, a boy depraved of common speech, the ability to walk or play ball, the knowledge of his future, and the simplest taste of food finds happiness in the world and his life. He constantly smiles, and if he could talk, I know he’d be thankful for everything he has even though it’s a lot less than most people. Michael brings tears to my eyes every time I see him and his smile. I like to believe I helped make his days easier, his nights better, but in the end. It was Michael who changed me. Because of him I love life and no longer take it or the little things that encompass it for granted. It’s immaculate to say that a little boy taught me the lesson that remo lded my view of life, but I truly owe it to him. Michael is not the only boy who saved me; after volunteering at Special Strides for more than a year, I can honestly say that my new output, morals, and values are all stolen pieces from children; children who were born with permanent obstacles in their life, but love every minute of it. My legs no longer argue, yet they take each step with a sense of appreciation; my mouth no longer shuns the common taste of food, yet it savors every bite; my mind no longer allows itself to be fenced in, yet it expresses itself constantly; my lungs, they still breath, but not because they have to because I take pride in them doing so. By living life ungratefully the way I was, I was letting down children like Michael; I now not only live life for myself, I live it for those who wont be able to, for those who will not grow old. Volunteering has sculptured my life from the block of clay it once was and into a beautifully loving statue that will not stop shining for anything; I continue to volunteer a t Special Strides now, not because I need the childrens help, but because I want to help their lives; I want to give them back the gift of life that they gave me; if anyone deserves the miracle of life, it is them.

Successful Business Communication Chapter Overview

The chapter selected for the purpose of summarizing the overview and adoption of the book is â€Å"Achieving Success through Effective Business Communication†. The chapter is an excerpt from the book Business Communication Today written by the author Courtland L. Bovee and John V Thrill. The chapter introduces some of the most important concepts of communication that can considerably provide opportunities for development in businesses.Advertising We will write a custom report sample on Successful Business Communication: Chapter Overview specifically for you for only $16.05 $11/page Learn More This Chapter is superbly written, brief, and has a tough academic foundation. The author had used variant sources while writing this chapter.  The author of this book has mentioned contents including different forms of communications such as communicating in office, remote communication, communicating about products and services, communicating with customer , and etc (Bovee Thill, 2009). The main content of this book is the process of communication which includes six steps and they are; sender has a source, sender encodes the idea, sender transmit the message, receiver gets the message, receiver decodes the message, and in the end receiver sends the feed back. The authors had affirmed the use of effective communication for the introduction of business services and products. Effective communication presents practical information. It give facts to a certain extend than imitation. It also states strict responsibility, convinces others and gives proposals (Bovee Thill, 2009). The authors Courtland L. Bovee and John Thrill have stated communication along with its types. Types of communication are categorized in internal communication and external communication. Basically internal communication includes formal channels in which communication reflects on company’s information, or in other words it’s a major content through wh ich different kind of information exchange within the company or organization. On the other hands external communication is a process which connects an organization to the outer world. Marketing, public relations are done under this content (Bovee Thill, 2009). Further in the chapter, Courtland L. Bovee and John Thrill explained about the communication barriers. Communication barriers are another main content in this chapter by which it is clear that barriers are made while communicating. There are perception and language differences, restrictive environments, distraction, deception tactics, and information overload. Advertising Looking for report on business communication? Let's see if we can help you! Get your first paper with 15% OFF Learn More In this chapter author has also stated the tips to overcome these communication barriers, these guidelines have been used by numbers of business men (Bovee Thill, 2009). So the main contents of this chapter carry great tips and information which makes it brilliant. It is a book full of instructions to learn how to communicate better. The organization of the chapter had been by the author on the basis of significance of concepts. The chapter beholds the process of information at the first place. Following the elaboration pattern, the chapter describes how the process of communication is lead. Courtland had organized all the elaborating on concept at the first place and then following the division of types and categories (Bovee Thill, 2009). The organization of content then includes some of the issues which are coming ways of business. The methods have also been introduced between the lines of the chapter that are helpful for business executives. The authors had also included some of the issues which are most observed in terms of communication. Errors in communication that could be most problematic in business dealings have also been addressed in this chapter. The errors include communication factors as well as semantic and environmental factors. There are some other aspects which are associated wit the communication in corporate business world. Such concepts include decision-making, productivity ratio etc. which are directly related to the communication process (Bovee Thill, 2009). It is expected that the business executives should also comply decision making and other corporate factors which are most important and required for effective communication. The tone used in the elaboration of communication process is very practical and does not exaggerate or overdo concepts. Other researches and books which had been so far conducted on the topic of business communication overdo subject and include issues which are not at all practical and eligible for corporate business use as a reference (Bovee Thill, 2009). The chapter could be very effective and helpful for business schools and institutions where communication patterns are practically employed and learned. The training worksho ps could also employ the chapter to create theoretical based activities for better understanding. There are many books which have been written in the same area of interest but this chapter which is an excerpt from the book Business Communication Today is a very interesting and easy to understand material regarding communication interest.Advertising We will write a custom report sample on Successful Business Communication: Chapter Overview specifically for you for only $16.05 $11/page Learn More It is suggested that business schools and institution must make use of the book especially due to the chapter Achieving Success through Effective Communication. In the contemporary world of corporate dealings and globalization, it is most important that relationships are built on the basis of communication. Successful business executives understand and consider communication as the most important aspect of business world. This chapter can be used as a reference for clientage dealing as well as workplace environment to stay in touch with the effective elaboration on communication. I would recommend the use of chapter in publishing companies and databases for business communication research. The research could be adopted to achieve success through effective business communication. Reference List Bovee, C., Thill, J. (2009). Business Communication Today. Chicago: Prentice Hall. This report on Successful Business Communication: Chapter Overview was written and submitted by user Marcel E. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.